The early steps in a contract are crucial to the long term success of the service. Alliance UK has a structured approach to contract start-up.
Once the go ahead is given for a contract to commence an initial meeting will be arranged so that you, the customer, can meet the management team.
A 'Walk Through' is undertaken of the whole site to ensure the detailed equipment and chemical requirements are checked. Training needs will also be identified; a training needs programme drafted and work rounds cards (which form the cornerstone of the AllianceUK Quality System) are produced.
AllianceUK has extensive experience in successfully managing the retraining and integration of staff entitled to transfer under the Transfer of Undertakings Regulations 2006 (TUPE). Details will be obtained and processed as part of the contract preparation period and requires minimal input from the customer. When required, recruitment is always dealt with by an AllianceUK manager not the site supervisor.
During the Walkthrough a Health & Safety survey is also undertaken and all necessary Risk and COSHH Assessments made and recorded, also any Method Statements needs identified. Any site hazards should be identified at this time by the customer so these can be embodied into AllianceUK H&S Survey. A full Health & Safety Pack based on all the relevant information will be forwarded to the customer. A copy will be held on-site for the cleaner's reference.
A start up schedule will be agreed and an initial cleaning review meeting date set. Management will intensively work with the cleaners to induct them in the AllianceUK systems and then regularly and frequently attend the site, so that any initial problems are quickly identified and ironed out and crucially the cleaners are quickly integrated into the AllianceUK methods and procedures.
Off site training is given to all supervisors and inducts them into the company management procedures, supervisory responsibilities, health & safety and disciplinary procedures. On site induction and health and safety training is conducted with all cleaners during paid training sessions on the first day of the contract and at least annually thereafter. Any cleaners that do not respond are dealt with using our disciplinary or capability procedures. All new staff undertake induction and health and safety training.
Once the service has been established regular review meetings are scheduled to discuss any service issues that arise and the management will continue to regularly and frequently visit the cleaners - both planned and unplanned visits- to check on standards and individuals performance. A manager is always available to speak to over any service issue 24/7.